How can I file a complaint with the Office of PBM Oversight?

Pharmacy providers may complete the PBM Complaint Form and email, fax or mail it to the Office of PBM Oversight along with any supporting documentation that would assist in the complaint process. Providers may also complete the Online PBM Complaint Form and submit the form and attach all supporting documents on the SCDOI website. 

Consumers should continue to contact the Office of Consumer Services to file a complaint. Consumer Services can be reached at (803) 737-6180 or you can email your question to  

Show All Answers

1. What is a pharmacy benefits manager?
2. What does the new South Carolina law do?
3. Will the Department promulgate new regulations?
4. My business is currently licensed as a Third Party Administrator (TPA). What do I need to do to become licensed as a PBM?
5. What happens if a PBM does not have a PBM license by January 1, 2021?
6. Is completion of the PBM Application Requirements Checklist required for PBM licensure?
7. How do I apply for a PBM license?
8. What happens when all requirements for PBM licensure are met?
9. Does a PBM need a TPA license in addition to a PBM license?
10. How can a PBM submit a name/address change?
11. How can I file a complaint with the Office of PBM Oversight?