Market Assistance

The Department monitors the insurance market conduct activity for the companies licensed to transact business in South Carolina. Our agency assesses the market as a whole and each individual company to ensure that the needs of our consumers are being met. Appropriate action is taken if problems are identified.

SC MarketAssist
SC MarketAssist, the market assistance program offered by the Department, helps consumers find insurance coverage by connecting them with agents and companies. The initial phase of this new program is focusing on property coverage for homeowner's in the coastal communities of South Carolina. You may view a list of agents and companies participating in Property and Casualty
SC Market Assist to help your search or ask those agents and companies to contact you directly.

Example: A consumer wants to locate the best homeowners coverage to meet their needs and is trying to locate agents and companies who can write the insurance they require. 

Solution 1: The consumer can use the registration form below to sign up for the free and secure service which makes their information available to agents and companies for forty-five (45) days. The consumer must answer a short questionnaire and licensed agents and companies participating in the Property and Casualty SC MarketAssist program will be able to review this information and contact the consumer in the most convenient way -- either by phone, mail, or email.

Solution 2: If the consumer prefers a more hands-on approach, they will need to search for agents and companies participating in the Property and Casualty
SC MarketAssist program and use the list of participating agents and companies contact information to shop for coverage. For a list of participating agents and companies email marketassist@doi.sc.gov

Market Assistance Consumer Registration Form
Market Assistance Insurer Registration Form

‚ÄčInsurance Rates
Insurance rates are determined by insurers based on numerous factors including company loss experience, investment income or loss, administrative expenses, and profitability goals.  In addition, South Carolina law requires that rates not be excessive, inadequate, or unfairly discriminatory.  Based on these factors and laws, insurers file their rating plans with the South Carolina Department of Insurance for review.  Individual policyholder rates take into account various characteristics of the policyholder and the property being insured.  For example, your auto insurance rate is based on things such as your driving record, your age, and the kind of car you drive.  Your homeowners insurance rate is determined in part by where you live and the construction type of your house.  

Shop Around
When shopping for insurance, it is best to get quotes from multiple companies before making a purchase.  Some insurance agents are under contract to only represent a single company or group.  Be sure to include independent agents in your search since they may represent several insurers.  High deductibles can save you money on insurance premiums.  Keep in mind that having a higher deductible means you will have to pay more out-of-pocket if you have a claim.  You will need to have money readily available (personal savings, ability to borrow, etc.) to pay your out-of-pocket share of the loss.  

Price Comparison Guide
The Department has developed a tool that is intended to help you compare price estimates among companies that sell auto and homeowners insurance to consumers in South Carolina.  You will be asked to answer several questions about yourself, where you live, your desired level of coverage, and your car or home.  Answering these questions to the best of your ability should result in a better price estimate.

Click here to get started.

Market Share Report
The South Carolina Market Share Report is a complete list of the leading insurers writing business in South Carolina. The report is developed from the amounts reported on the insurers' South Carolina fee and tax returns and verified with the amounts reported on their annual statement.  

Search for an Insurance Company
Our online search tool for insurance companies allows consumers to find information about insurance companies licensed to do business in South Carolina, including contact information, licensed producers, types of insurance offered, and complaint history.

To find information about an insurance company doing business in South Carolina, please follow the instructions below:
  1. After reviewing the list of insurers in the Market Share Report, select the company of your choice and write down the six-digit company code number.
  2. Select "Search for Insurance Companies."
  3. Type the six-digit code into the South Carolina company code field and then select search.
  4. When the result appears, select the company's name to view demographics and license information.
  5. To view the company's complaint summaries and search by city for producers appointed by the company, select the identified link on the right side of the page.

Claims Phone & Fax Numbers
View a list of company claims phone and fax numbers.

Insurance Company Ratings
A.M. Best Company is a provider of ratings, news, and financial data for the insurance industry worldwide. Best's ratings are recognized as the benchmark for assessing the financial strength of insurance related organizations and the credit quality of their obligations.