Consumer Services

  1. Providing Consumer Assistance
  2. Complaint Summaries

The Office of Consumer Services provides assistance to consumers on a wide range of insurance claims and policy issues. The Consumer Services staff responds to consumer needs relating to auto, health, homeowners, and life insurance; provides consumers with market assistance by helping to identify hard-to-place insurance coverage within the insurance market; and assists consumers following a catastrophic event. 

File a Complaint

Important Note for Consumers Represented by Legal Counsel

If you are represented by an attorney in the subject matter of your complaint, you must provide written authorization from your attorney in order for us to intervene in the matter. You may provide this authorization by: (1) including a letter of authorization with your complaint that is signed by your attorney on their letterhead; or (2) having your attorney co-sign the complaint form and including their phone number. Alternatively, you may elect to have your attorney file the complaint on your behalf.

The SCDOI’s Office of Consumer Services can help answer your questions.                     

Email: │ Call: 803-737-6180│ Toll-Free: 1-800-768-3467  

Mon -Fri 8:30 a.m. - 5:00 p.m.

If you would like to report suspected insurance fraud, please visit our Fraud Division page.