What is the SCDOI and How Do We Help Consumers?

The South Carolina Department of Insurance (SCDOI) is a government agency responsible for regulating the insurance industry in the state of South Carolina. TheDocument SCDOI serves as a consumer advocate, providing assistance and protection to consumers who purchase insurance policies.

As the primary regulator of the insurance industry in South Carolina, we work to ensure that insurance companies and agents comply with state laws and regulations. This includes reviewing and approving insurance policies, monitoring the financial stability of insurance companies, and investigating complaints and potential fraud. Our staff also provides education and outreach to consumers to help them make informed decisions when purchasing insurance.

One of the primary ways the SCDOI assists consumers is by providing information about insurance products and companies. Our website offers resources for consumers, including information about different types of insurance, tips for choosing an insurance policy, and a directory of licensed insurance agents and companies in the state.

Consumers can also file complaints with our Office of Consumer Services if they have issues with their insurance company or agent. The SCDOI investigates complaints and can take action against insurance companies or agents that violate state laws and regulations.

Another important service we provide is the regulation of insurance rates. The SCDOI reviews and approves insurance rates to ensure they are fair and not discriminatory. This helps protect consumers from being overcharged for insurance coverage.

If you are a South Carolina resident in need of insurance assistance, please don't hesitate to contact our Office of Consumer Services.    


Email: consumers@doi.sc.gov │ Call: 803-737-6180│ Toll-Free: 1-800-768-3467  

Mon -Fri 8:30 a.m. - 5:00 p.m.