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Adjuster Services

    • Licensing
               
         -       Resident Adjuster 
         - Non-Resident Adjuster 
         
    • Printing Licenses
    • Printing Letters of Certification
    • License or Appointment Verification
    • License Renewal
    • Emergency Adjuster
       
         - Procedures
         - General Information 
       
    • SCDOI Contact Information

 

Licensing

Resident Adjusters

  1. Application for Adjuster License, Form 3515 [pdf 102k]
      
  2. License fee of $80.00
    The fee is not pro-rated and is non-refundable and non-transferable.
     
  3. Original SLED Report
     
  4. The original Exam Report from PSI showing the applicant has passed the adjuster examination.  This certificate expires 12 months after issuance.  Contact PSI directly at 800-733-9267 or online at www.psiexams.com to register for the state licensing exam.
    Exam Content Outlines 
     
  5. Letter of Clearance
    If the license status cannot be verified on the State Producer Licensing Database (SPLD), a letter of clearance, less than 6 months old, is required if the applicant was previously licensed as a resident adjuster in another state.
     

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 Non-Resident Adjusters

  1. Application for Adjuster License, Form 3515 [pdf 2318k]
     
  2. License fee of $80.00
    If you are a resident of a state that charges a fee in excess of $80, that rate will be assessed, since fees are retaliatory under South Carolina Law. 
     
    For example, the fee for Georgia residents is $100.  The fee for North Carolina residents is $150.  
      
  3. Certification from the Applicant's resident Department of Insurance 
    If the license status cannot be verified on the State Producer Licensing Database (SPLD), a letter of certification from the home state must be submitted.  The certificate must show the applicant is licensed in their home state as an adjuster and that an adjuster examination has been passed. If the applicant's home state does not require an adjuster examination, then a certificate can be used from another state where the applicant is licensed and has taken and passed an adjuster examination.  If the above cannot be provided, then the applicant will be required to pass South Carolina's adjuster examination. Registration for South Carolina's adjuster examination is done through PSI Services LLC.  Contact PSI directly at 800-733-9267 or online at www.psiexams.com.
    Exam Content Outlines 
     

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Printing Licenses

The Department will no longer print or mail hard copies of licenses.  Licensed individuals must print copies of their license via the Department's SCDOI Online Services found on our website.  There is no charge for printing the licenses, and copies of duplicate or amended licenses can be obtained at anytime.

  1. Click SCDOI Online Services.
    This link is also available at the top left corner of the home page.
     
  2. Select "Print License" under the General Public heading.
     
  3. You must accept the License Certification Terms of Use before proceeding.  If you agree with the terms, click "I Accept" at the bottom of the page.
     
  4. Key in the Social Security Number and Date of Birth in the format as shown next the fields and then click "Login."
     
  5. Choose License Type in the drop down menu and then click "next."
     
  6. Click "Print."

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Printing Letters of Certification

The Department will no longer print or mail hard copies of Letters of Certification.  Licensed individuals must print copies of their certification letters via the Department's SCDOI Online Services found on our website.  There is no charge for printing the letters, and copies of duplicate or amended letters can be obtained at anytime.

  1. Click SCDOI Online Services.
    This link is also available at the top left corner of the home page.
     
  2. Select "Generate Certificate of Authority/Letters of Clearance for Individuals" under the General Public heading.
     
  3. You must accept the License Certification Terms of Use before proceeding.  If you agree with the terms, click "I Accept" at the bottom of the page.
     
  4. Enter the Social Security Number and Date of Birth in the format as shown next the fields on the page and then click "Next."
     
  5. Select the State(s) for the Letter of Certification and then click "Next."
     
  6. Click "Continue" on the Application Fees page.
     
  7. Click "Save and Print Letter" on the Confirmation page.
    The Letter of Certification will open in PDF format.

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License or Appointment Verification

  1. Click Search SCDOI Database
    This link is also available at the top of the home page.
     
  2. Click "Search for Individuals."
     
  3. Enter the Individual Number or Last Name and then click "Search."
     
  4. Click on the individual's name.
     
  5. Click on "Type of License" (in blue) to the see the license and appointment information.

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License Renewal

Adjuster licenses are renewed in August of odd numbered years.   The fee is $80 unless you are a resident of a state that charges a fee in excess of $80, since fees are retaliatory under South Carolina Law.
  
For example, the fee for Georgia residents is $100.  The fee for North Carolina residents is $150. 

Adjuster Renewal Application

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Address Change Request

South Carolina law requires all licensees to notify the Department of any change in address within (30) days.  Failure to notify the Department with the 30-day statutory timeframe constitutes a violation of the South Carolina insurance laws.  It is the statutory responsibility of the licensees to make certain their mailing, home and/or business address records with the South Carolina Department of Insurance are up-to-date.  Having an inaccurate address and other contact information on file with the Department may result in licensees not receiving important notices and other communications.  Licensees may be subject to administrative disciplinary action for not timely notifying the Department of an address change.  In accordance with Section 38-2-10 of the South Carolina Code of Laws, individuals could be subject to administrative penalties up to $2,500 for each violation of South Carolina insurance laws.

Effective July 1, 2009, the Department will no longer accept paper requests for address changes.  If you are licensed in your home state, follow Section A procedures.  If you are not licensed in your home state, follow Section B procedures.

Procedures for Making an Address Change

Section A

  1. Go to Address Change Request (ACR) page on the National Insurance Producer Registry (NIPR) website.
    https://www.nipr.com/ACR/SignIn
     
  2. Fill out your
    Home/Resident State
    Resident State License Number
    Last Name
     
  3. Click "Sign In" and follow the on-screen instructions.

Section B

  1. Click SCDOI Connect Login.
    This link is also available at the top of the home page.
     
  2. Enter your userid and password, log-in and proceed to update your records.
    • If you have created a userid and password but do not remember them, please email irmmail@doi.sc.gov and the information will be emailed to you.  Once you have the information, log-in and proceed to update your records.
       
    • If you do not have a userid and password, click "Create an Account." 
      There is no cost to create an account.  You will be asked to type in your Social Security Number and Date of Birth.
       
      After all of the questions have been answered, click "Next" and the screen will advance for you to select a userid and password known only to you.  Once the information is entered and saved, your information will be displayed on the screen.  Changes can then be made to update your records.
       
      Please protect your userid and password information.

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Emergency Adjusters

Procedures

The South Carolina Department of Insurance coordinates recovery efforts with the State's Adjutant General's Emergency Preparedness Program.  If South Carolina incurs damages from a natural disaster requiring the entry of unlicensed non-resident emergency adjusters, the following emergency adjuster procedures must be followed before deploying emergency adjusters into our state.

Public Adjusters who do not possess a South Carolina resident or non-resident public insurance adjuster license are not allowed to conduct public adjuster activities in South Carolina.  Individuals seeking to perform public adjuster activities in this state must first become licensed as a resident or non-resident public adjuster.  Public Adjuster applications are available by clicking here.

  1. The Director of Insurance, pursuant to S.C. Code Ann., Regulation 69-1, must first determine that the potential for an emergency situation exists.
     
  2. Once the Director of Insurance has declared an emergency, insurers may immediately appoint emergency adjusters without them first being authorized by the Department.  Before appointing emergency adjusters, however, insurers must first utilize licensed resident and licensed non-resident South Carolina adjusters to their fullest extent in handling catastrophe claims.

    Insurers are allowed up to 48 hours after an emergency adjuster has been appointed to complete the Emergency Adjuster Appointment Application and file it with the Department.  The completed application can be faxed or mailed to the Department. 
      
     Appointment as an Emergency Adjuster Application
     
  3. The initial emergency adjuster appointment may not exceed 120 days from the date of the initial appointment.  After 120 days has lapsed, insurers must obtain written authorization from the Department of Insurance before an appointed emergency adjuster can continue to adjust South Carolina catastrophe claims.

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General Information

  • Emergency adjusters must keep in their possession at all times a copy of the Appointment as an Emergency Adjuster application from the appointing insurer along with the South Carolina Department of Insurance's disaster permit.  Adjusters must have this documentation in order to be eligible to adjust catastrophe claims.  Emergency adjusters must also be able to present a copy of their driver's license or other valid picture identification upon the request of any state or federal emergency enforcement authority.  State and/or federal emergency enforcement authority may ask emergency adjusters to produce this information and individuals who cannot will be automatically subject to disqualification from conducting emergency adjusting activities in South Carolina and their emergency licensing privileges will be revoked immediately.
     
  • All licensed and emergency adjusters must cooperate fully with county and municipal authorities and communicate entry or access problems through their respective insurer.
     
  • Information provided on the emergency adjuster application will be subject to verification with each emergency adjuster's state of domicile in order to confirm the information provided to our department. Submission of false or fraudulent information to the Department will result in administrative disciplinary action reportable to state and federal authorities, as applicable.
     
  • Insurers are responsible for the actions of their agents/adjusters and will be held accountable for such acts and/or omissions.
     

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SCDOI Contact Information

Phone: 803-737-6095
Email: agntmail@doi.sc.gov

Emergency Adjuster Appointments
Phone: 803-737-6095
Email: mobrien@doi.sc.gov

Emergency Adjuster Permits
Ann Roberson, Emergency Coordinator
Phone: 803-737-6207
Email: ARoberson@doi.sc.gov

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