Upcoming Hurricane Matthew Recovery Event
Post-Matthew Town Hall Meeting
Insurance Claims Information
Auto, Homeowners and Property Insurance:
Report any non-flood insurance claims by contacting your agent or insurance company. Claims Phone Numbers for Insurance Companies For SC Wind and Hail Underwriting Association (SC Wind Pool) information, go to scwind.com Home Inventory Checklist Homeowner's Resource Page Tip: Your insurance company may reimburse the expenses of temporary repairs, so keep all receipts.
Report a flood insurance claim by contacting your agent or insurance company.
Tips for Filing Your Flood Insurance Claim The NFIP Flood Claim Process NFIP Residential Policies: What's Covered NFIP Commercial Policies: What's Covered NFIP Flood Insurance Claims Handbook For additional help, contact the National Flood Insurance Program (NFIP) by calling 1-800-621-FEMA (3362) or view their website for more information.
SC DOI Facebook SC DOI Twitter SC Emergency Management: scemd.org FEMA Hurricane Matthew website Beware of Disaster Scams (South Carolina Department of Consumer Affairs)
FEMA Individual Assistance
Hours: Daily 7am - 11pm
Orangeburg County Building
8423 Old State Road
Holly Hill, SC 29059
9 AM to 7 PM, Monday- Friday
10 AM to 6 PM, Saturday
2550 St. Matthew Road
Orangeburg, SC 29118
9 AM to 7 PM, Monday- Friday
10 AM to 6 PM, Saturday
Allendale, Bamberg, Barnwell, Beaufort, Calhoun, Clarendon, Colleton, Darlington, Dillon, Dorchester, Florence, Georgetown, Hampton, Horry, Jasper, Lee, Marion, Marlboro, Orangeburg, Sumter, and Williamsburg
Source: https://www.disasterassistance.gov/ (as of 10/20/16)
**Note: Individual Assistance may be available in additional counties at a later date. If your county has not yet been declared for Individual Assistance, please consider reviewing the Application Checklist to begin preparing the information you would need in order to apply. You can also check your county's eligibility regularly at DisasterAssistance.gov (scroll down to the map and click on South Carolina).**
SBA Loans: The U.S. Small Business Administration (SBA) provides loans to homeowners, renters, businesses, and private non-profit organizations to repair or replace real estate, personal property, equipment and business assets that have been damaged in a disaster. For more information, go to SBA.gov/disaster, call 1-800-659-2955 or email DisasterCustomerService@sba.gov.
Other Types of Recovery Assistance:
2-1-1: Anyone with unmet needs should call 2-1-1 to be connected to local relief for unmet needs like food, clothing and shelter
Debris and Mold Cleanup: Residents with damage from Hurricane Matthew can call 1-800-451-1954 to request volunteers from Helping Hands to assist with debris and mold cleanup
After Matthew - Quick Links for Recovery Resources:
Ways to Volunteer or Donate (SC Emergency Management) FEMA: South Carolina Hurricane Matthew (DR-4286) website Road Closings and Current Road Conditions (SCDOT) Disaster Unemployment Assistance for Employees and Employers (SC Department of Employment and Workforce)
Regulatory Guidance & Information for the Insurance Industry
Notice of Data Call - Data Call Relating to Hurricane Matthew Insurance Claims
Insurers should send questions regarding the emergency regulation or emergency order to CATinfo@doi.sc.gov Bulletin Number 2016-07- Notice of Unusual Circumstance/Catastrophe Insurance Declaration for Hurricane for South Carolina due to Hurricane Matthew for the Purposes of Licensing Temporary Adjusters Re-Entry Permitting Process for Licensed Adjusters & Emergency Adjusters Re-Entry Permitting Process for Emergency Appraisers
SCDOI Media Releases:
Media Release - Post-Matthew Town Hall Meeting in Walterboro, SC with Senator Bright Matthews (October 19,2016) Media Release - SCDOI Hosts a Catastrophe Claims Center in Florence, SC (October 17, 2016) Media Release - Post-Matthew Town Hall Meeting in Beaufort, SC with Representative Erickson (October 12, 2016) Media Release - SCDOI Hosts Catastrophe Claims Center in Bluffton, SC (October 11, 2016) Media Release - Director Issues Emergency Insurance Regulation to Assist Consumers in Coastal Counties (October 10, 2016) Media Release - Making the Claims Process Easier: What Consumers Should Know When Faced With a Loss (October 10, 2016) Media Release - The South Carolina Department of Insurance Encourages South Carolinians to be Storm Ready (October 3, 2016)
Contact Our Office of Consumer Services with Questions
File an Insurance Complaint
Report Suspected Insurance Fraud to the SC Attorney General's Office
If you suspect someone has committed any type of insurance fraud, call the South Carolina Insurance Fraud Hotline toll-free at 1-888-95-FRAUD or complete the Insurance Fraud Complaint Form online. You don’t have to reveal your identity. For more information about insurance fraud, go to scag.gov/insurance-fraud.
Report Suspected Price Gouging to the SC Attorney General's Office
The South Carolina Attorney General's Office is requesting all suspected instances of price gouging to be reported. Please send the name and location of the establishment, the price they are charging, and any examples or documentation of the alleged price gouging.
Email: email@example.com │ Call: 803-737-3953 │ Tweet: @SCPriceGouging
For More Information: SCAG Price Gouging Webpage or SCAG Media Release
Storm Preparedness: Ways to Prepare for And Why it is Important
- TALK OF THE TOWN - Ray Farmer, SC Dept of Insurance on WHHI-TV
- How to Plan and Protect for Hurricane Season
- Plan, Prepare and Protect Interview with Director Ray Farmer and iHeart Media Radio Host, Kelly Nash.
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