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Employment at the DOI
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Program Assistant (within the Department of Licensing and Continuing Education)
Under limited supervision, responds to questions regarding laws and regulations related to producers, agencies, brokers, motor physical damage appraisers, adjusters and public adjusters conducting business in the State of South Carolina; processes licensing applications in accordance with SC law; provides customer service both verbally and written; and performs other assigned functions.
Reviews licensing and appointment paperwork to ensure applicant meets the requirements of state insurance law; reviews criminal history reports and makes decisions on whether further review is required; processes all paperwork for producers, agencies, brokers, motor vehicle physical damage appraisers, adjusters, public adjusters, rental car companies and portable electronics vendors. The employee should, through utilization of the licensing database and national insurance producer registry (NIPR) be able to perform these activities in an accurate and timely manner.
Responsible for responding to telephone, in-person, electronic and written inquiries regarding laws and regulations of producers, agencies, brokers, motor vehicle physical damage appraisers, adjusters, public adjuster, rental car companies, portable electronics vendors, continuing education and state licensing exams.
Responsible for responding to telephone calls at the licensing switchboard. Prepares all paperwork for scanning into the Team IA folder. Paperwork must be scanned timely and accurately.
Responsible for assisting with the handling of renewal notices and renewal applications for all licensees. Assist with handling correspondence required to process a renewal request and assists in the continuing education, state licensing examination processes as needed.